Returns & Exchanges

We want you to love your new home additions, which is why we offer a 30-day return window for all Pooky lighting and decor items in their original condition. If your piece isn't the perfect fit for your space, our simple returns process ensures a hassle-free exchange or full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the products in their original packaging, ensuring all protective inserts are used to prevent damage during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it securely to the outside of the box, and drop it off at your nearest authorized collection point.

• 4.
  Refund Processing

  Once our warehouse team inspects the returned items, we will issue a refund to your original payment method within 5 to 7 business days.