Frequently Asked Questions
Everything you need to know about bringing Pooky into your home.
What is the standard delivery time for furniture and decor?
Standard shipping typically takes 5-7 business days. Larger furniture items requiring white-glove delivery may take 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.
Are your materials sustainably sourced?
Yes, Pooky is committed to sustainability. We partner with FSC-certified wood suppliers and use recycled textiles wherever possible to minimize our environmental footprint.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.